Board Thread:General Discussion/@comment-14913158-20131105171150/@comment-24134774-20131105211210

I agree completely--it's very important to let TL know we're upset, and demand satisfaction! As others have said elsewhere, it's beyond reason that the people behind such a terrific game do so many things to frustrate and disillusion us.

TeamLava has a reputation for ignoring customer complaints, and they have an abysmal record about issuing refunds. If enough of us tell them how we feel, maybe we will shame them into better behavior.

My experience with TL is that the auto-response is SOP (regardless of email volume) and that it can take days to get a "real" response, which may or may not actually address the problem. Discouraging I know, but that's why it's so important that we use the strength of our numbers. An isolated complaint is much easier to ignore than a torrent of outrage from a significant share of a company's customers.

So spread the word: Email support@teamlava.com, and tell them that this latest waste of our time and money is not something we'll put up with!