Thread:Knj00/@comment-26466498-20161108191220/@comment-5089372-20161108191855

Not sure I'm reading your message correct but did he only had 26 award points? If that is the case the rules say you must have at lease 100 points to obtain any rewards no mater your rank.

If you still think something is incorrect your going to need to contact support at support@teamlava.com

Make sure to include his Storm8 ID and the screenshots if you want. You will get an automated message response at first but someone will look into it and get back to you. It just might take a week... support can sometimes have a snails pace. Good Luck!