Board Thread:Questions and Answers/@comment-24315567-20131223061324/@comment-5089372-20131223142748

If you have not already try unistalling the app and reinstall it. This has fixed the problem for many people. Emailing them is good as well ([mailto:suppot@teamlava.com suppot@teamlava.com]) but it may be days before they get back to you. If you do email them make sure to include your Storm8 ID and a description of the problem.