Board Thread:General Discussion/@comment-14913158-20131105171150/@comment-24134774-20131111080110

I received this email from TL support in response to my inquiry/complaint:

"Thank you for your e-mail.

We understand that this has caused some frustration, and we are looking into this issue on a case by case basis. We will definitely send your feedback to the appropriate team.

If you believe you were close to acquiring either the wraith or the headless dragon, please reply back to this message with the following:

Storm8 ID:

Profile/Island Name:

Approximate number of: Candy Corn: Witch Hats: Pumpkins:

With this information we will be able to look into this more closely and work to resolve this issue.

We appreciate your patience!

Regards, Support Agent [...]"

While this is FAR short of a comprehensive solution to a problem that undoubtedly affected many thousands of customers, at least we may have some recourse if we complain individually.

Best of luck to you all!