Thread:Sylvandyr/@comment-68.104.165.182-20130529183402/@comment-4830404-20130529185026

Oh no, I'm really sorry to hear that :(  Are you saying that he installed the same game on his new iPhone, tried to log in to his Storm ID, and didn't get his island back?  If this is the case, the first thing you should do is contact support@teamlava.com, tell them his Storm ID, and explain the details of the situation.  They may still have the data stored on their servers and can hopefully restore your grandson's island.

I wish you the best of luck recovering the game.