Board Thread:General Discussion/@comment-121.220.5.78-20130326023233/@comment-5089372-20130326132340

Try to uninstall the app then reinstall it, this may fix the problem.

Also, support did not direct you here, this is a player gathered information site not a TL site. Even on the actual Teamlava forum here if someone is having this problem they are told the same thing Misaki has said. If that's not the problem then they direct you to contact customer support. Support doesn't direct people to the forum. So just in case you need it here it is [mailto:support@teamlava.com. support@teamlava.com.]