Thread:Knj00/@comment-24225755-20141106080922/@comment-5089372-20141113155955

I think it's worth it to try again. It takes a lot of time and effort to get Diamonds in this game and to have one taken away for some mess up on their part is not ok.

They have given people things back in this game, even though most of the time they say "we usually don't do this" or "we aren't usually able to revert in game actions but..". So, they can do it and should.

You can try support again or another option would be sending a PM to this Teamlava staff member [here] on the forums. They are usually good about helping with these issues.... although they often just tell people to contact support. Yet, maybe if you explain and give them your support ticket number they can look into it. Also, you could start a thread about it [here] so it will get immediate attention by more than one staff member... I hope.

The Teamlava forums can be helpful sometimes with these issues if a staff member takes interest and goes the extra mile for the players (something support doesn't always do).

I really hope you can get this settled and your Diamond back. If it was me I'd be livid and bug them until I got it back.