Thread:Knj00/@comment-6313668-20130505001635/@comment-5089372-20130505015730

The only way to transfer then is if you purchased gold for that account and can access the necessary info (transaction receipt).

If you did just email them at [mailto:support@teamlava.com support@teamlava.com] give them the ID you want transfered and let them know you can't access the old phone. They will then ask you for the info needed and do the transfer.

If not your out of luck dear. :(