Board Thread:General Discussion/@comment-54.228.22.243-20130307010721/@comment-5089372-20130307012448

If she had a Storm8 app (World War, iMobsters, Racing Live, Vampires Live, Kingdoms Live, Pets Live, Ninjas Live, Zombies Live, or Rock Battle Live) on the old device and created a Storm8 ID on one of them, then she can try option 2 on this link.

If she didn't she can't access the info needed to transfer herself. You need to contact teamlava at [mailto:support@teamlava.com support@teamlava.com] so they can try to assist.