Thread:Sylvandyr/@comment-68.104.165.182-20130529183402/@comment-4830404-20130601155534

Well, when your grandson turns on Dragon Story and goes to view his profile details, is it using the same Storm ID as he was before? If it is, but his park is gone, you have no time to lose. It's very very important that you contact support@teamlava.com and explain the situation so that they can hopefully retrieve his park from their servers before it's gone. I wish I could do more to help, but unfortunately I have no connections at all with the TeamLava staff.

Now that you mention it, I actually have no idea how to change Storm IDs. I just remember creating one when I installed the game for the first time. Did your grandson create a new Storm ID or choose to use his existing one? Do you know?