Board Thread:Questions and Answers/@comment-174.251.80.113-20130205173549/@comment-5089372-20130205182903

If she has purchased gold on the account that she lost then she could still transfer. Just have her contact TL at [mailto:support@teamlava.com support@teamlava.com]. She needs to let them know that she has lost her phone and they will explain how to go about it.