Board Thread:Questions and Answers/@comment-16144416-20141105222210/@comment-5089372-20141105234405

This has been happening to many players lately. The issue has been reported to Teamlava and they said it was fixed but some people are still having the issue. You can try uninstalling the app and reinstall it. If that doesn't help you could contact support at support@teamlava.com to let them know the issue has not been resolved for you.