Thread:Knj00/@comment-25003957-20151005140020/@comment-5089372-20151008141201

Sorry for the very late reply. She needs to make sure she is running the most up-to-date app version on the most up-to-date OS for her device. Also, make sure there are no other apps running in the background and check the storage space on the device (DS needs lots of room). Other than that nothing can be done. If she is playing DS on an older device this may be the problem because older devices don't work well with DS.

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